Frequently Asked Questions

Once your order ships you'll receive a tracking link by email. You can also check the status any time on our Track Order page, or from your account if you were signed in when you ordered.

If your order hasn't been dispatched yet we can usually change the address or cancel it. Message us as soon as possible with your order number and we'll do what we can.

We're sorry about that. Contact us within 48 hours of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund.

It's at the top of your order confirmation email, in the format #1001. If you can't find the email, check your spam folder or ask us and we'll look it up.

Orders are dispatched within 5–7 business days. Delivery time after that depends on your pin code and is shown at checkout.

Shipping is calculated at checkout from your delivery address and the size of your order. You'll always see the exact amount before you pay.

We deliver across India. Enter your address at checkout to confirm serviceability for your pin code.

Carriers occasionally run late for reasons outside our control. If your parcel hasn't arrived within the estimated window, get in touch with your order number and we'll chase it up for you.

We accept Paypal current and soon will be accepting major credit and debit cards, net banking and the wallets shown at checkout. The exact list depends on your location and device.

Yes. Payments are handled by Shopify's PCI-DSS compliant checkout. Your card details are encrypted and never stored on our servers.

Failed payments are usually reversed automatically by your bank within 5–7 business days. If it hasn't been returned by then, send us the transaction reference and we'll help trace it.

Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank. See our Refund policy for the full terms.

No, you can check out as a guest. Creating an account just makes it faster next time and keeps your orders and addresses in one place.

Select Account in the header, then Create account. To reset a password, choose Forgot password on the sign-in screen and we'll email you a reset link.

Yes. Every product we list is sourced through authorised channels and checked before it goes on sale.

Most popular items are restocked. Let us know which product you're after and we'll tell you when it's back.